Our Small Group Fitness programme has been a really popular addition for members especially since we’ve revamped the last remaining squash court to create a dedicated group fitness area that has allowed us to increase the number of sessions available. Our limited group fitness space combined with COVID social distancing requirements has resulted in fairly limited class numbers (between 10 and 15 people per class). On the positive side, small class numbers mean participants receive more attention and guidance from instructors. However, the challenge is that classes often book out, usually making it necessary for people to pre-book a spot. Naturally no shows and late cancellations cause frustrations all round. We’ve been able to provide the classes with no additional cost to members and to this point have taken a fairly “soft” approach to late cancellations and no shows but in the interests of members and instructors we will be introducing the following.
From 1 July 2021 no shows and cancellations made with less than two hours notice will incur a $10 fee. Further class bookings cannot be made until the fee is paid. You may still attend classes if a space is available but pre booked clients will take precedence.
To accommodate this change the online booking system has already been adjusted to allow for cancellations up to 2 hours before the class. As a courtesy to other members we would request that you notify reception if you need to cancel within 2 hours of a session as we may be able to offer that spot to someone who has been waitlisted.
A big thanks in advance for your cooperation and understanding.